Customer Operations Manager

What you'll be doing

• Own the customer operations agenda for Global Travel Platform in Pune.
• Partner with cross-functional stakeholders to translate business priorities into delivery plans.
• Set and uphold quality standards appropriate to a mid appointment.
• Report progress, risks and outcomes to senior leadership on a regular cadence.
• Coach and develop colleagues, raising capability across the wider team.

What we're looking for

• Proven track record in Customer Operations at mid level or equivalent.
• Hands-on strength across Contact Centre, WFM, CSAT.
• Experience operating in a matrixed, multi-country organisation.
• Excellent written and verbal communication with senior stakeholders.
• Eligibility to work in Pune without sponsorship is preferred.

What's on offer

• Performance-linked bonus
• Private medical cover for you and dependants
• Structured learning budget
• Flexible hybrid working
• Enhanced parental leave

Skills